Citrix Managed Support

Reduce downtime and improve user experience

Achieve unmatched reliability and productivity through our Tailored service
Ad-Hoc or 24/7 Fully Managed Worldwide

Is Your Citrix Environment Delivering The Optimum User Experience They Required

Managing a Citrix infrastructure effectively requires extensive hands-on experience. Without it, the tasks of operational teams can become quite challenging, especially when attempting to convince users that the issue lies outside of Citrix and within the broader infrastructure.

Whether you are trying to resolve specific issues, require a health check of your Citrix infrastructure or fully managed Citrix support, you can have high standard Expert Level Managed Citrix Support which is specifically tailored for you best ensuring that your Citrix environment is consistently delivering optimal end user experience.

Happy Citrix User
CEO

EUC provided a more robust, secure, and scalable technology infrastructure that better enabled our hybrid workforce model. Their expertise established an environment empowering both in-office and remote employees to work more productively.

David Thompson - CEO, DLA Asset Management - USA
Owner

We appreciate EUC strategic consultative approach streamlining our systems for a seamless user experience regardless of location, also Implementation and ongoing support have proven invaluable.

James Bishop - Owner, Talent Recruitment - UK
Director

Our infrastructure migration to Microsoft Azure and Citrix Cloud was expertly managed by EUC team. Their thoughtful planning and precise execution ensured a seamless transition to the new cloud platforms with no disruptions.

Jamal - Director, Arabian Travel Group - UAE
Owner

The EUC team took the necessary time to fully comprehend our organization’s specific needs and tailored a Citrix DaaS solution that was customized for our business objectives. This resulted in a more responsive digital workspace for our branch and field employees. The new solution supports our growing mobile workforce and helps ensure business continuity as our requirements continue to evolve.

Edward - Director, Unique Accountants - Australia
Director

The team at EUC provided excellent support. Their guidance helped us maximize the capabilities of Citrix Digital Workspace to improve the end-user experience for our employees.

Michael - Director , SP Software Development - USA
CEO

For many years, we have been impressed by the highly professional and responsive approach demonstrated by EUC. The quality of work delivered by EUC over this extended period has been exceptionally high, with response times that are truly outstanding.

Paul - Owner, Kurz Property developers - Germany

Managed Citrix Support Plans

Cost Effective User Centric Support Services

Basic

Pay as You Go

Telephone & Remote Support
Email Support
Business Hours

Standard

Managed

Telephone & Remote Support
Email Support
Health Check
Citrix Security Patches
Optimization
Monthly Reports
Business Hours
Out of Hours (add on)

Premium

Fully Managed

Telephone & Remote Support
Email Support
24/7 Monitoring
Health Check
Citrix Security Patches
Optimization
Monthly Reports
Business Hours
Out of Hours (add on)

Citrix Issues We Resolve

Through diligent assessment and prudent remediation initiatives, we consistently provide optimized Citrix environment that restore or better functionality, fortified security and improved user experience for our clients.

Some of the most common challenges we address include, but are not limited to:

  • Slow Logon

  • Session Performance

  • Remote Access

  • Printing Failures

  • Profile Corruption

  • Application Compatibility

  • Connection Failures

  • Application Availability

  • EPA Scan

  • Citrix Policies

  • USB/Drives Redirection

  • HDX

  • Authentication

  • Brokering

  • Profile Bloating

  • Licensing

  • Network Connectivity

  • VDA Failures

  • Application Performance

  • Data Security

  • Security Patching

  • Overloaded

  • Audio/Video

  • Load Balancing

  • Slow Connection

  • Infrastructure Integration

  • Group Policies

Supported Citrix Technologies

As a Citrix accredited Solution Partner our support covers the full range of Citrix Products set as well as any relevant technologies integrated into Citrix Infrastructure.

Citrix Virtual Apps and Desktop

Deliver high-performance virtual apps and desktops with the industry-leading VDI solution.

Citrix Analytics for Performance

Use machine learning to improve user experience and uncover the health of your environment.

Citrix ADC

Provide the best app experience with the internet visibility and datacenter health of an intelligent, GSLB solution.

Citrix SD-WAN

Optimise application performance over a secure, resilient WAN.

Citrix EndPoint Management

Bring every app and endpoint into one unified view to deliver a complete digital workspace.

Citrix Remote Browser Isolation

Keep your data safe from browser-based attacks without limiting access.

Citrix Secure Private Access

Provide adaptive access to IT-sanctioned apps with a cloud-delivered ZTNA solution.

Citrix DaaS

Support your flexible workforce fast with secure, easy-to-manage cloud desktops and apps.

Citrix Hypervisor

Secure and maintain virtual environments to enable greater productivity.

Citrix Gateway

Provide secure, adaptive authorization and access to virtualized apps and data using VPN technology.

Citrix Application Delivery Management

View, automate, and manage network services for scale-out application architectures.

Citrix Analytics for Security

Proactively detect and prevent insider threats with user behaviour analytics.

Citrix Secure Internet Access

Protect direct internet access for branch and remote workers using unsanctioned apps.

Citrix Workspace Environment Management

Deliver the best possible performance, desktop logon, and application response times.

Why Choose EUC for Citrix Managed Services

We have been supporting organizations around the world since the era of Citrix WinFrame to design, deploy, improve, and support their Citrix infrastructure. Through this extensive experience, we have cultivated a premier, user-focused service dedicated to delivering optimal end-user productivity and satisfaction.

30+

Years of Citrix Experience

1000+

Successfully delivered Citrix Projects

25+

Citrix Certifications

35+

Years of Microsoft, VMware, Azure and AVD Experience

100+

Azure and AVD Deployments

Citrix Certified Services Delivery Professional
Azure-Solutions-Architect-Expert
Citrix Certified Expert – App Delivery and Security
Citrix Certified Expert - Virtualization
Azure-Virtual-Desktop-Specialty
Citrix DaaS on Citrix Cloud Certified

How We Have Helped Leading Organizations

Let’s Make Things Happen

Get in touch today to discuss your requirements with one of our Lead Citrix Subject Matter Expert.

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